Elements Casino Data Protection, Cookies and Privacy Settings
How Elements Handles Personal Data
At Elements, we explain how personal data is collected, used, disclosed, and protected when you use our website and related services in Canada. This information is handled for operational, security, and regulatory purposes related to account access and customer support.
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By continuing to use our services, you accept the terms of this privacy policy. We recommend checking it from time to time, as updates may be made and reflected with a revised date.
Information Collected From Account Activity
Some information is provided directly by you during normal account activity, including registration, deposits, withdrawals, promotions, or contact with customer support.
- Identity details such as full name and date of birth
- Contact and address information for account communication
- Verification documents and payment-related details where required
- Usage data gathered through website and app activity
We also use cookies and similar technologies to understand how the site is used and to improve performance. You can adjust cookie preferences through your browser settings, giving you practical control over routine tracking.
How Elements Uses and Shares Data
Collected information is used for account creation, verification, payment processing, fraud prevention, customer support, and compliance checks. Age and identity verification are part of this process, especially where gaming rules or financial obligations apply.
Information may be disclosed when required by law, regulation, legal process, or government request. It may also be shared with provincial gaming authorities, financial regulators, or service providers that are contractually required to protect the data they handle.
We do not sell your personal information to third parties. If information is transferred across borders, safeguards are applied, even though data protection laws may differ between countries.
Our services are limited to people of legal gambling age in their jurisdiction, with 19+ applying in most Canadian provinces. We do not knowingly collect personal information from individuals below the legal gambling age.
Data Retention and Security Measures
Personal information is kept for as long as necessary to fulfill the purposes described here, unless a longer retention period is required or permitted by law.
Inactive accounts may still be retained where regulatory obligations continue after use stops. In Canada, closing an account does not always mean records are deleted immediately.
We apply technical and organizational safeguards designed to reduce unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage system can be guaranteed to be 100% secure.
| Privacy Topic | Policy Summary | What It Means in Canada |
|---|---|---|
| Age eligibility | Use of the website is intended for persons 19+ years of age, and the services are limited to individuals of legal gambling age in their jurisdiction, with 19+ in most Canadian provinces. | Underage individuals should not access the site, and the policy states that it does not knowingly collect personal information from anyone below the legal gambling age. |
| Personal information collected | Personal information may be collected when users create an account, make deposits or withdrawals, join promotions, or contact customer support, including details such as full name and date of birth. | Players should expect identity and account-related information to be requested during normal use of casino-related services. |
| How information is used | Collected information may be used for account creation and verification, processing deposits and withdrawals, age and identity verification, customer support, and related operational purposes. | This explains why personal and verification data may be needed before account access or payment activity can be completed. |
| Data security safeguards | The site says it implements appropriate technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. | There are stated protection measures in place, although the policy also notes that no method of Internet transmission or electronic storage is 100% secure. |
| Sharing and disclosure | Information may be disclosed for legal requirements, to provincial gaming authorities and financial regulators, during corporate transactions, and to providers that are contractually obligated to protect the information. | Personal data may be shared when compliance, operations, or business changes require it, rather than being kept only within one company. |
| Data retention | Personal information is retained as long as necessary for the purposes in the policy, unless a longer period is required or permitted by law. Inactive accounts may also be retained to comply with regulatory requirements. | Closing or leaving an account inactive does not always mean personal data is deleted immediately. |
| Your privacy rights | Depending on location, users may have rights to access personal information, correct inaccurate information, and request deletion of information, subject to legal requirements. | Canadian visitors may be able to request copies, corrections, or deletion, though some records may still need to be kept for compliance reasons. |
| International transfers and site status | Information may be transferred to and processed in countries other than the one where the user resides, with steps taken to ensure adequate safeguards. It also states the site contains affiliate links to licensed third-party online casinos and does not provide gambling services or process financial transactions directly. | Visitors should understand that cross-border data handling may apply during normal site use and related service activity. |
Privacy Rights and Officer Contact Details
Depending on your location, you may be able to access your personal data, correct inaccurate details, or request deletion where legal obligations do not prevent it. You may also raise unresolved concerns with your provincial gaming authority.
For privacy-related questions, our Privacy Officer can be reached by phone at 1-888-557-6450 or by mail at 5000 Yonge Street, Suite 1200, Toronto, ON M2N 7E9, Canada. This is also the appropriate point of contact if you want to review your settings or better understand how your information is handled.